Work Order Specialist - FleetSTATS

Who We Are:

Be part of an innovative, technology-driven and growing organization!

As one of the world’s largest lift truck manufacturers, our innovative and diverse workforce is dedicated to defining the future of the material handling industry. We have a reputation for award-winning product design, advanced engineering and technology and commitment to sustainability.

With more than 20 manufacturing facilities worldwide and over 500 retail locations in 80 plus countries, we take pride in providing our customers a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, we know that our employees are the driving force behind our success. We support our employees and their professional goals because an investment in our people is an investment in our future.

Responsibilities

• Run Open WO Reports for the Outstanding and Open Planned Maintenance (PM) and Service work orders.
• Review all dispatches to ensure correct vendor.
• Serve as the customer and retail network one point of contact as a Work Order Specialist by overseeing questions relating to work orders, invoicing, and the Interactive Voice Response (IVR) process.
• Update various reports on a daily/weekly/monthly/quarterly and distribute to the appropriate retailers to ensure proper maintenance compliance by dealer network.
• Run key matrix reporting for customer required Key Performance Indicators (KPI) reports.
• Assist in keeping up-to-date all data entry as necessary to ensure accuracy involving customer assets and locations.
• Other duties as assigned.

Qualifications

• Less than 2 years of related experience
• Associate degree (Business)
• Occasional travel (0-5%)
• Occasional overnight stays (0-5%)

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees.  Benefits include:

• Competitive Wages.  The pay range for this position starts at $24.80/hour, but is commensurate with skills and related experience.
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401K Retirement Savings Plan
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings
• Paid Holidays
• Paid Vacation
• Employee Assistance Program (EAP)
• Tuition Reimbursement up to $5,250 per calendar year

EO/AA Employer Minorities/Females/Protected Veterans/Disabled