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InfoLink User Support


New Bremen, OH, US, 45869

Company Description:


Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.


Primary Responsibilities:


  • Provide on-going training and consult with end users to ensure the successful adoption of company technology products.  Identify opportunities and provide recommendations that can optimize results.  Has a thorough awareness of how customers are utilizing the system. Help customers establish a personnel infrastructure that facilitates accountability at all levels.  Make recommendations for best practices that match customer specific goals with company culture.  Perform periodic business reviews to measure customer results.  Make recommendations that improve performance and overall satisfaction.  Provide support services that may be included in Insite product sales or offered at a price quoted by the InfoLink User Support.
  • Assist sales personnel as a user expert by demonstrating the value of InfoLink data.  Assist sales department by following up with the customer in order to help complete the potentially extended sales cycle.  Assist retail service personnel by answering end-user questions on related software, network and hardware settings.  Monitor system installation to verify it is complete and functional in order to ensure the go-live process is successful.
  • Contribute to product development activities as they relate to customer requests.  Collaborate with the company’s Legal and Insite product team. Perform other support activities as requested.




  • 0-4 years related experience
  • Must have valid driving privileges
  • Extensive travel & overnight stays (over 20%)
  • Associate degree in Electronics, Information Technology, Engineering or related field.  
  • Advanced computer skills or aptitude, interpersonal skills and customer support field experience in the lift truck industry are desired. 


Work Authorization:


Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.


Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled



Nearest Major Market: Lima
Nearest Secondary Market: Findlay

Job Segment: Engineer, Warehouse, Forklift, Engineering, Manufacturing, Customer Service