Service Coordinator Branch

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE COORDINATOR

Job Responsibilities:

• Enter and edit all information on PM master.  Process PM Agreements and generate missed PM letters. 
• Enter and edit all full maintenance information.  Process full maintenance agreements and create and maintain monthly full maintenance reports.
• Enter and edit all information on customer master. 
• Review labor calculations for any overtime or weekend calls to ensure proper billing.  Coordinate battery and charger service invoicing.  Code and process all service expense invoices. 
• Maintain records on tool inventory, accident reports, title & registration for vehicles and mileage for service vans.  Coordinate van maintenance and repair and process related paperwork. 
• Create and reconcile Customer Service Sales Representative’s monthly commission and miscellaneous income reports. 
• Assist solving customer questions or disputes if possible. 
• Assist other departments as needed.      

Qualifications:

• High school diploma or equivalent.  Bachelor or associate degree, preferably in business, preferred.
• Previous coordinator experience in a sales and/or rental department preferred.
• Accurate and efficient data entry skills.
• Microsoft Office experience.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled