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Parts Customer Care Manager

Location: 

Champlin, MN, US, 55068

Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

 

Parts Customer Care Manager

 

Job Responsibilities:

 

  • Manage the financial performance of the parts department.
  • Manage inventories located at the branch office, in parts vans, and on consignment. Conduct meetings with parts personnel to coordinate day-to-day activities. Set and review parts inventory levels. Monitor overstocked and understocked parts. Assist with periodic return of overstocked items to corporate office. Review and approve vendor invoices.
  • Conduct and participate in parts strategy meetings. Assist with account strategy. Participate in product demonstrations.
  • Maintain direct contact with current and prospective customers at end user locations. Address customer service issues.
  • Select, train, develop, and counsel direct reports.
  • Prepare budget for management approval.
  • Oversee service and parts activities of the Customer Care team.
  • Manage call flow and communication within the Parts and Service Departments to insure customer satisfaction.
  • Monitor internal and external service repair and maintenance assignments for quality, timeliness, efficiency and profitability.
  • Address customer service issues.
  • Recruit, select, train, and develop direct reports.

 

Qualifications:

 

  • Five to seven years’ experience in parts distribution preferred.
  • Experience with the Company preferred.
  • Two year college degree preferred.
  • Good computer skills required. 
  • Valid driver’s license and ability to safely operate lift trucks.
     

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.


No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled