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Field Service Manager - Davenport

Location: 

Davenport, IA, US, 50313

Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

 

Job Responsibilities:

 

  • Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
  • Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
  • Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
  • Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

 

Qualifications:

 

  • High school diploma and prior experience as a Field Service Technician
  • Prior experience as a Dispatcher and/or Supervisor preferred
  • Strong technical/repair knowledge
  • Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
  • Valid driver’s license, good driving record, and the ability to safely operate lift trucks

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

 

EO/AA Employer Minorities/Females/Protected Veterans/Disabled


Nearest Major Market: Des Moines

Job Segment: Maintenance, Service Manager, Warehouse, Manager, Field Service, Manufacturing, Customer Service, Management