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Service Manager

Location: 

Fresno, CA, US, 93725

Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

 

SERVICE MANAGER

 

Job Responsibilities:

 

  • Responsible for financial performance and day-to-day activities of service function. Monitor repairs for quality, timeliness, and efficiency. Monitor compliance with warranty and with planned maintenance and full maintenance contracts. Provide technical assistance. Conduct meetings.
  • Develop service sales strategies and coordinate with other departments. Coordinate activities among Parts Manager, Sales Managers, and used equipment.
  • Maintain direct contact with current or prospective customers at end user locations. Address customer service issues.
  • Recruit, select, train, develop, and counsel direct reports. Ensure compliance with all environmental and safety regulations. Review sales revenue. Prepare budget for management approval.

 

Qualifications:

 

  • A two-year college degree with 5 to 7 years experience servicing industrial equipment preferred. 
  • Good written communication, verbal communication, and customer care skills.
  • A valid driver’s license, good driving record, and the ability to safely operate lift trucks.

 

 

 

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.


No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees.  Current benefits being offered include:

  • Competitive Wages.  The anticipated pay range for the position is $104000 to $114400 depending on skills and related experience,
  • Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
  • Health Savings Accounts and Flexible Spending Accounts,
  • 401K Retirement Savings Plan with a 2% match and Annual Crown Contribution at a schedule based on years of service
  • Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
  • 9 Paid Holidays,
  • Paid Vacation accrued at a rate based on length of service and position,
  • 24 Hour of Paid Sick Leave,
  • Birthday Pay for Non-Exempt employees,
  • Tuition Reimbursement up to $5,250 per calendar year,
  • and much more.

 

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


Nearest Major Market: Fresno

Job Segment: Service Manager, Warehouse, Manager, Customer Service, Manufacturing, Management