Service Customer Care Rep

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

     Responsibilities:

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

     Qualifications:

• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees.  Current benefits being offered include:

• Competitive Wages.  The anticipated pay range for the position is $20.00 to $23.00 per hour depending on skills and related experience
• Health/Dental/Vision/Prescription Drug Plans
• Health Savings Accounts and Flexible Spending Accounts
• 401K Retirement Savings Plan with Company Match
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance
• Paid Holidays
• Paid Sick Days
• Paid Vacation accrued at a rate based on length of service and position
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year
• and much more…

EO/AA Employer Minorities/Females/Protected Veterans/Disabled