Service Manager

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

     Job Responsibilities:

• Responsible for financial performance and day-to-day activities of service function. Monitor repairs for quality, timeliness, and efficiency. Monitor compliance with warranty and with planned maintenance and full maintenance contracts. Provide technical assistance. Conduct meetings.
• Develop service sales strategies and coordinate with other departments. Coordinate activities among Parts Manager, Sales Managers, and used equipment.
• Maintain direct contact with current or prospective customers at end user locations. Address customer service issues.
• Recruit, select, train, develop, and counsel direct reports. Ensure compliance with all environmental and safety regulations. Review sales revenue. Prepare budget for management approval.

     Qualifications:

• A two-year college degree with 5 to 7 years experience servicing industrial equipment preferred. 
• Good written communication, verbal communication, and customer care skills.
• A valid driver’s license, good driving record, and the ability to safely operate lift trucks.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees.  Current benefits being offered include:

• Competitive Wages.  The anticipated starting pay range for the position is $120,000 to $130,000  however, skills and related experience will be taken into consideration,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan:  Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.  You are always 100% vested in the company matching contributions.  
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• 48 Hour of Paid Sick Leave,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

If you possess these qualifications and wish to be considered for this position, please complete your candidate profile and submit an application.

If you have any questions regarding this Job Requisition, please contact  Rosa Espaillat in the Human Resources Department at extension 74614.