Service Customer Care Representative / Dispatcher
Joliet, IL, US, 60435
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Minimum Qualifications
- Less than 2 years related experience
- High school diploma or equivalent
Preferred Qualifications
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
- Competitive Wages. The anticipated starting pay range for the position is $21 to $24 per hour; however, skills and related experience will be taken into consideration,
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
- Health Savings Accounts and Flexible Spending Accounts,
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
- Paid Parental Leave,
- 9 Paid Holidays,
- Paid Vacation accrued at a rate based on length of service and position,
- 24 Hours of Personal Leave per anniversary year,
- Birthday Pay for Non-Exempt employees,
- Tuition Reimbursement up to $5,250 per calendar year.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Nearest Major Market: Joliet
Nearest Secondary Market: Chicago
Job Segment:
Customer Service Representative, Transportation, Dispatcher, Warehouse, Customer Service, Operations, Manufacturing