MoveMore Service Customer Care Representative

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities

• Responsible for ensuring customer satisfaction with timely and appropriate support for end-users, internal departments, and service technicians. 
• Receive and process service and parts calls from internal and external customers. 
• Monitor compliance with select service department policies and procedures. 

• Receive service repair and maintenance requests from customers, to include Sales and Service Department staff, and enter into branch software. 

• May assign service work to service technicians based on skill level of the technicians and a planned maintenance schedule as determined by Service Manager or Supervisor. 

• Communicate with sales department and service technicians to relay service request information. 

• Collect and verify that work orders are submitted. 

• Enter service repair information, including repair description, parts usage, labor hours, and payroll hours. 

• Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary.

• Monitor clockings, lunches, overtime authorization, and labor hours. 

• Complete and upload warranty installation reports.

• Monitor work in process report and work order completion. 

• Verify accuracy and generate invoices for mailing.

• Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software. 

• Work with management to develop and follow an inventory control plan, to ensure minimum accuracy requirements are met.

• Assist parts department in processing and delivering parts orders to service technicians.

Minimum Qualifications

• 0-4 years' related experience

• High school graduate or equivalent

• Must have valid driving privileges

• Good communication, analytic, customer care, and computer/data entry skills are necessary for this position. 

• Occasional travel (0-5%)

• Occasional overnight stays (0-5%)​​​​​​​

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled