Field Service Manager Branch

Job Posting External

Job Responsibilities:

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
• Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Qualifications:

• High school diploma and prior experience as a Field Service Technician
• Prior experience as a Dispatcher and/or Supervisor preferred
• Strong technical/repair knowledge
• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks