Business Process Quality Professional Senior

Job Posting External

Job Duties

• Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles. 
• Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability. 
• Draft, validate, and finalize processes to enable new delivery services to market. 
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams. 
• Conduct stakeholder interviews and perform data analysis to identify current processes. 
• Support readiness for early adopters and optimize procedures based on practical implementation and feedback. 
• Facilitate process review sessions to promote effective adoption of new workflows. 
• Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools. 
• Prepare processes for release in North America with the aim of expanding the services globally. 
• Present process insights, suggestions, and strategic plans with leadership. 

Minimum Qualifications

• 5-7 years related experience
• Bachelor’s degree (Business, Engineering, Operations)
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED 
• Frequent travel (6-20%)
• Frequent overnight stays (6-20%)
• Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday

Preferred Qualifications

• At least 5 years of experience in process consulting, operations, or cross-functional program roles. 
• Strong oral, written, and presentation communication skills. 
• Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools. 
• Experience working in cross-functional environments aligning roles and responsibilities. 
• Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables. 
• Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives. 
• Lean, Six Sigma, or process improvement certification. 
• Experience scaling processes across regions or global organizations. 
• Ability to influence without authority and drive organizational alignment. 
• Familiarity with CRM, ERP, or workflow tools.