Configuration Management Database Manager

Job Posting External

Primary Responsibilities

• Own and administer the enterprise CMDB strategy, governance framework, policies, standards, and procedures.
• Define and maintain configuration management processes, controls, and documentation.
• Establish CI ownership accountability across infrastructure, applications, cloud platforms, network services, databases, and business applications.
• Define CI classification standards, identification conventions, required attributes, naming standards, and relationship requirements.
• Develop and maintain CMDB data quality standards and compliance requirements.
• Monitor completeness, accuracy, consistency, integrity, and timeliness of configuration data. Established data quality scorecards, dashboards, and executive reporting.
• Perform regular audits of Configuration Items and service relationships.
• Identify data quality issues and coordinate remediation activities with CI owners and support teams.
• Drive continuous improvement initiative to increase CMDB trustworthiness and adoption.
• Lead enterprise service mapping initiatives to document business services and supporting technology components.
• Define and maintain service models representing dependencies between business services, applications, infrastructure, database, cloud services, integrations, and network components.
• Collaborate with technical teams to identify critical service dependencies and operational risks.
• Support operational resiliency, business continuity, and disaster recovery planning through accurate dependency mapping.
• Established standards governing automated discovery, relationship creation, and service mapping accuracy.
• Provide consultation regarding service impact analysis, root cause investigations, and dependency identifications.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Information Systems, Computer Science, Information Systems, Cybersecurity, Systems Engineering, along with at least 5 years related experience
  • Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Occasional travel (0-5%)

Preferred Qualifications

• ITIL Foundation certification required; advanced ITIL certifications preferred.
• Experience with ServiceNow, CMDB, Service Mapping, Discovery, and Configuration Management processes.
• Experience developing enterprise configuration management governance programs.
• Strong understanding of CI lifecycle management and dependency mapping.
• Experience with automated discovery technologies and configuration data integrations.
• Knowledge of Incident, Problem, Change, Availability, Capacity, and Service Level Management processes.

This position is a hybrid remote role based out of the New Bremen, OH location.  A reasonable commute (1-2 hours) is necessary.