Creative Services Manager

Job Posting External

Primary Responsibilities

• Provide creative direction for projects coming through the department queue, and special projects requested by department leadership.
• Work with department and cross-functional leadership to develop an overall design strategy, including utilizing customer research to support desired customer experience.
• Guide development of design concepts, final asset delivery, and asset management for department.
• Present design strategies to diverse audiences to ensure alignment with key stakeholders.
• Lead development and ongoing updates to company branding guidelines.
• Manage brand guideline adherence and accuracy of marketing materials.
• Ensure development and approval processes are followed and projects are delivered on-time and within budget.
• Manage team execution of key projects.
• Evaluate and assign design, photography, and video projects to appropriate group within creative services team.
• Provide hands on creative direction and review projects prior to release to customers.
• Communicate project progress, status, issues and resolutions at department meetings.
• Create and maintain processes and manage overall workload of creative services team.
• Manage relationships and work assigned to external design and video vendors.
• Work with Production Manager and web administrators to move projects from design through development and into production.
• Keep up-to-date and informed about new creative approaches, best practices, processes, technology and equipment relative to the graphics, video and communications field. 

Minimum Qualifications

• Bachelor’s degree in Graphic Design, Visual Communication, Marketing or related field, along with at least 5 years of related experience.
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Occasional travel (0-5%)

Preferred Qualifications

• Excellent understanding of how content, design, and user interface work together to create an optimal user experience.
• Ability to manage a design team and all associated processes.
• Experience managing cross-functional projects. 
• Knowledge of design processes and best practices.
• Creative individual with balance of implementation and business knowledge.
• Excellent ability to communicate concepts and design rationale both verbally and written.
• Excellent project management skills and ability to prioritize projects, work within short time frames, and meet deadlines. 
• Excellent interpersonal and team building skills. Knowledge of Macintosh computers and related graphics software including Adobe CC (InDesign, Illustrator, Photoshop).
• Experience with video, 3D design or web related experience. 
• Knowledge of Microsoft Word, Microsoft Excel and Microsoft PowerPoint.