Customer Service Associate - The Goods Market

Company Description:

The Goods

Job Duties

• Customer Service - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Answer calls and handle or direct inquiries. These inquiries include but are not limited to taking food orders, answering customer questions regarding product and handling customer complaints. Serve as a ‘Key Holder for the market by performing opening and closing duties for the market. Serve as a point of contact when management team is not available. Gain and maintain knowledge of products sold within the market and be able to respond to questions and make suggestions about products. Recommend items to customers to ensure they get the products they want and need. Assist customers in sourcing special request items – both items we carry and any special-order inquiries. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. Label, stock and unload inventory. Report product ordering/shipping discrepancies to management. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Address and resolve customer complaints. Handle customer returns and follow return procedures and policy. Assist in the coordination of dry-cleaning services. Assist cashiers on duty by working though any issues.
• Cashier and Clerk - Be visible and actively greet, engage, and assist customers. Process customer transactions at both the customer service counter and checkout lanes quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, coupons and checkout procedures according to company policy. Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss. Understand and adhere to guidelines on restricted sale items (Alcohol and Liquor). Report pricing discrepancies to management. Follow established policies and procedures (where applicable).  Bag groceries at check out for customer and ensure that contents or items are not damaged. Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
• Safety - Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate management of any items in need of repair. Notify management of customer or employee accidents.
• Miscellaneous - Report all issues to management.  Look for ways to improve processes and procedures. Assist vendors as deliveries are made and sales reps visit. Perform other duties as assigned.

Minimum Qualifications

• Less than 2 years related experience
• High school diploma
• Must be 19 years of age
• Per 8-hour shift. Stand 7 hours. Sit 1 hours. Regular interaction with others and performs a degree of independent work. Infrequently lift up to 50 pounds. Frequently bend/stoop/twist (greater than 90°), reach below knee level, squat/kneel/crawl, and climb stairs. Occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

• 2-4 years of experience in retail or grocery industry.
• Customer service experience. Ability to handle stressful situations. Effective communication skills. Knowledge of basic math (counting, addition and subtraction).  Available to work weekends, evenings, and holidays.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities