Design Technical Writing Co-Op Fall 2024

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Advocate for the operator and help shape product experiences by crafting copy that helps users complete the task at hand. Set the tone for content and drive cohesive product narratives across multiple platforms and touchpoints (display, manuals, and labels). As the resident wordsmith, work cross functionally with a variety of roles including researchers, engineers, training, marketing, and product safety to help ensure connective language and a unified voice.

• Content Creation and Information Design - Conceptualize, write, and edit simple, straightforward, and human experiences by leveraging expertise in user experience design, design thinking, product strategy and writing. Create and shape great, intuitive instructions and in-product messaging for our users.  Understand and incorporate corporate content strategy, brand positioning, and terminology into all content.  Contribute to projects in ways that enhance the clarity and usability of product experiences. Learn and develop understanding of product operation, design intent, approval processes, and requirements needed for translations. Attention to detail to evaluate, implement, uphold, and champion content style and standards that reflect an operator-centric voice.
• Information Gathering and Examination - Work with global stakeholders, to address the needs of global audiences and meet approved market regulatory standards. Work cross functionally with multiple departments, including Design and Engineering, to gather accurate, detailed information needed. Examine and understand operation to create the best possible information to instruct safe operation. Improve and reorganize existing content as features and updates are added.
• Content Support and Accuracy - Explore knowledge of design software tools to develop, organize, and manage information. Participate in continuous information improvement focusing on how content is prioritized, organized, and accessed. Learn working knowledge of structured and unstructured content for static and dynamic delivery, metadata, and taxonomies. Engage with DITA/XML and content management tools to ensure consistency and reuse across content and various output media.

Minimum Qualifications:

• Strong writing skills exhibited by work samples (Include portfolio link with application)
• Experience in Adobe InDesign and other relevant design tools.
• Good computer skills including experience with Apple
• Willingness to learn Illustrator, InCopy, Figma, Sketch, Content Management software experience.
• Reliable transportation to travel locally between company locations during scheduled workday.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled