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Fleet Manager Remote Health

Location: 

New Bremen, OH, US, 45869

Company Description:

 

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

 

Responsibilities

 

  • Responsible for day to day fleet management in the War Room. 
  • Monitor alerts in Fleet Viewer, update status, log comments and resolutions. 
  • Troubleshoot alerts to determine if action is needed. 
  • Communicate with retailers, engineering, and customers to resolve alerts via e-mail, phone call or retailer involvement. 
  • Dispatch technicians to address alerts and repair equipment as required. 
  • Ensure that customer policies and procedures are met for any services rendered.
  • Assist in the development and Quality Assurance of reporting regarding truck event codes and InfoLink data.

  • Provide reports to Customers, Retailers, Product Teams and Engineering upon request. 

  • Provide feedback to Service Product managers to improve equipment and service. 

  • Communicate with Remote Health Manager on a consistent basis to improve Fleet Viewer, build new alerts, and identify trends to improve vehicle health

 

  • Visit Retailers and/or Customers in the development and support of Connected Maintenance. Conduct monthly meetings with global teams to ensure best practices and policies are consistent.

 

 

Minimum Qualifications

 

  • 5-7 years' related experience
  • Associate degree (Automotive, Diesel or Alternative Fuel Technology.
  • Frequent travel (6-20%)
  • Frequent overnight stays (6-20%)
  • Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday

 

Preferred Qualifications

 

  • Lead Technician or Field Service Manager experience with a working knowledge of data collection and reporting involving Microsoft Excel. good interpersonal and communication skills and be well organized.
  • Some travel is required to fulfill the requirements of this position. 
  • Entry level IT and wireless network skills with the desire to learn new technologies. 
  • Any experience with Microsoft SQL, Java, XML, and any other programming. 

 

 

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.


No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

 


Nearest Major Market: Lima
Nearest Secondary Market: Findlay

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