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Global Process Leader - Sales & Marketing Cloud


New Bremen, OH, US, 45869

Company Description:


Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Primary Responsibilities


  • Responsible for representing Crown's Retail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics
  • Responsible for designing, creating and maintaining key business processes with Crown’s CRM solution
  • Responsible for ongoing support of Global users in Crown’s CRM solution
  • Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and
  • Perform necessary system configuration to achieve business requirements for the specific area.
  • Coordinate system enhancements with Crown and Third-Party developers.
  • Provide support for current users and Crown Help Desk.
  • Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.
  • Provide training and support for Global implementation and updates to Crown’s CRM solution.



  • Bachelor’s degree in Computer Science, MIS, Programming, Applications Development or related fields is required.
  • Experience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics Cloud is preferred. 
  • SAP Hybris programming, development knowledge and experience is preferred. 
  • Strong communication, computer and organizational skills are necessary
  • Experience in writing and communicating technical processes and configuration documents
  • Some travel is required


Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.


EO/AA Employer Minorities/Females/Protected Veterans/Disabled