IT Operations Manager - Data Center

Job Posting External

Primary Responsibilities

• Direct a staff, comprised of employees and consultants that provide administration, advanced support and operational management of data center hosted and cloud applications.
• Develop strategies and support plans to consistently exceed operational and company goals; proactively identify resource gaps and propose mitigation plans.
• Create and execute lifecycle management plans to ensure that managed services are high performing, supported, secure and efficiently operating.
• Promote service management through metrics and ensure comprehensive monitoring.
• Implement effective problem and change management processes to identify and proactively remediate incident trends.
• Participate in annual strategic planning, tactical operation planning, and the development of service improvement, security, compliance and contingency operation plans.
• Forecast demand for compute and storage capacity based on operating trends, organic corporate growth and project needs; proactively propose service improvement plans as necessary.
• Prepare, coordinate, and participate in corporate disaster recovery plans.
• Negotiate pricing, contracts, and service level agreements with outside vendors.
• Work with primary stakeholders and business partners, to determine business needs and service levels, and to define system requirements as applicable.
• Provide escalated support for problems and issues.
• Communicate status of problems and solutions to senior stakeholders.
• Demonstrate flexibility and diplomacy to ensure the effective resolution of competing demands and priorities that are reflective of sound judgment and strong problem-solving skills.
• Monitor team performance against goals and project tasks; take proactive action if obstacles or risks are encountered.

Minimum Qualifications

• Bachelor’s degree (BS/BA in a technical discipline or equivalent work experience), along with 8-15 years related experience required.

Preferred Qualifications 

• Experience working with virtualized environments desired.​
• Expertise in data center operations principles and familiarity with business continuity and disaster recovery desired.
• Experience with Dev/Ops, Office 365, web administration and cloud services desired.
• Management experience, including management of vendors.
• Strong organizational, interpersonal and communication skills.  Excellent written and verbal communication skills.
• Ability to prioritize and deliver on multiple project deadlines and milestones.
• Ability to be available and to work outside of normal business hours to complete critical tasks in a timely manner.