Product Specialist Automation & Emerging Technologies

Who We Are:

Be part of an innovative, technology-driven and growing organization!

As one of the world’s largest lift truck manufacturers, our innovative and diverse workforce is dedicated to defining the future of the material handling industry. We have a reputation for award-winning product design, advanced engineering and technology and commitment to sustainability.

With more than 20 manufacturing facilities worldwide and over 500 retail locations in 80 plus countries, we take pride in providing our customers a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, we know that our employees are the driving force behind our success. We support our employees and their professional goals because an investment in our people is an investment in our future.

Primary Responsibilities

• Coordinate projects and visits with customers and local resources.
• Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
• Attend meetings while on site to keep remote groups informed.
• Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site.
• Provide troubleshooting assistance for local service teams and work with Engineering as needed.
• Site-specific programming, testing firmware, conduct server and equipment software configurations or updates, and review customer materials such as warehouse layout CAD drawings.
• Analyze and interpret data to support inquiries and decisions being made by customers and other departments.
• Record customer experiences, test results, status updates and share with team.
• Present high level updates to Management regarding status of projects.
• Assist with onboarding customer end users and stakeholders to achieve their buy-in and comfort with new technology.

Minimum Qualifications

• 2-4 years related experience
• Bachelor's degree (Computer Science, IT or Engineering) - or equivalent experience will be considered
• Must have valid driving privileges
• Extensive Travel and Overnight Stays (over 20%)

Preferred Qualifications

• A four year degree in Electronics, Information Technology, or Engineering. 
• Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired.
• Must be self-motivated to made big picture decisions without direct supervision and should be comfortable speaking in front of larger groups.

If you have any questions regarding this position, please contact Jodie Zofkie in the Human Resources Department at jodie.zofkie@crown.com.