Product Specialist - Automation & Emerging Technologies

Product Specialist - Automation & Emerging Technologies

Primary Responsibilities

• Coordinate projects and visits with customers and local resources.
• Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
• Attend cadence meetings and conference calls while on site to keep remote groups informed.
• Engage with customer stakeholders and their employees to establish a strong presence as the primary technical resource on site.
• Provide troubleshooting assistance for local service teams and work with Engineering as needed.
• Stay abreast of industry trends, best practices, and emerging technologies relevant to the organization's operations.
• Provide remote troubleshooting assistance for global support teams.
• Lead meetings and conference calls with customers and internal resources.
• Complete office work required in preparation for site visits – including but not limited to site-specific programming, testing firmware, conducting server and equipment software configurations or updates, and reviewing customer materials such as warehouse layout computer-aided draft (CAD) drawings.
• Analyze and interpret data to support inquiries and decisions being made by customers and other departments.
• Record customer experiences, test results, status updates, ongoing issues, learnings, and project milestones and share in cadence meetings with Project Management.
• Contribute to a Support Wiki to keep the rest of the team updated with the latest information.
• Present high-level updates to Management regarding status of solution development projects and/or customer-level projects.
• Assist Sales, Engineering, Marketing and Service by implementing and creating customer facing strategies, processes and documents.
• Assist with onboarding customer end-users and stakeholders to achieve their buy-in and comfort with a new technology.
• Collaborate with other departments to create materials and collateral to support internal Sales and Service departments, the Service Training department, Marketing, and customer-facing reference materials.
• Drive the adoption of innovative industry 4.0 technologies and practices through effective change management and training programs.  

Minimum Qualifications

• 5-7 years related experience
• Associates's degree (Computer Science, IT or Mechanical Electronics, Industrial Engineering)  Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Must have valid driving privileges
• Extensive Travel and Overnight Stays (over 20%)

Preferred Qualifications

A four-year degree in Electronics, Information Technology, Industrial Engineer or Engineering. Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired.  Must be self-motivated to make big-picture decisions without direct supervision and should be comfortable speaking in front of larger groups.  Excellent communication, relationship building, time management, analytical and problem-solving skills.