Service Desk Technician I

Job Posting External

Job Duties

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on-site eyes and hands for remote network and server administrators.
• Assist with the installing network and phone system cabling and move phone extensions.

Minimum Qualifications

• High school diploma or equivalent is required.
• Must have good communication and interpersonal skills.
• Per 8-hour shift. Sit 5 hours and stand 3 hours. Both typical and non-typical office environment (low to moderate noise level, low exposure to hot/cold temperatures, dust, fumes, and vibrations). Regular interaction with others and performs a degree of independent work. grasp/grip (whole hand). Infrequently lift 11-20 pounds. Continuously pinch grasp (hold item between index finger & thumb).  Frequently bend/stoop/twist (greater than 30°), reach below knee level, torque (twisting force to rotate).  Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.  Infrequent lifting, walking and climbing stairs.  Occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

• Associate or Bachelor’s degree in Computer Science or similar technical field of study
• Strong documentation skills
• Familiarity with the fundamental principles of Information Technology Infrastructure Library (ITIL)
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Knowledge of Windows 7, 8 & 10, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.