Service Product Specialist AET

Job Posting External

Job Duties

• Specialized Projects - Maintain awareness of an automation project’s requirements and communicate the capabilities and policies of the Service organization. Inform the Project Management team of considerations pertaining to the success of Service and Support teams connected to automation projects. Continuously develop and utilize specialized knowledge of automation and Company’s lift truck technologies to identify opportunities to improve the aftermarket support offering. Analyze telematics collected from various software systems required to support and deploy automated technologies. Make judgment calls to deploy short-term and long-term solutions as the support systems develop and scale through the organization.
• Resource Development - Participate in cross-functional exercises to develop tools and resources required to support advanced troubleshooting activities carried out by aftermarket support representatives and local field service personnel. Design and maintain cloud-based repositories that hold the automation team and its customers’ intellectual property and distribute it to appropriate audiences. Collaborate with Technical Communications to develop intellectual resources. Inform service training teams to transfer knowledge out of the automation group to scale educational offerings.
• Aftermarket Analysis - Collaborate with aftermarket support representatives to identify opportunities to develop their knowledgebase of digital support resources and improve aftermarket support KPIs.

Minimum Qualifications

• 2-4 years related experience
• High school diploma or equivalent
• Extensive Travel (over 20%)
• Extensive overnight stays (over 20%)
• Job requires employee to drive a lift truck.
• Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
• Per 8-hour shift.  Sit 4 hours and stand 4 hours.  Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).  Regular interaction with others and performs a degree of independent work.  Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.  Infrequent lifting, walking and climbing stairs.  Occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

• Two-year technical degree or certification in electronics, automotive, information technology, or engineering.
• Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired.
• Must have strong logical troubleshooting expertise with electronics, must be self-motivated, must be able to comfortable speak in front of medium sized groups and must be willing to travel 2-3 weeks per month.