Software Support Engineer 1
New Bremen, OH, US, 45869
Company Description:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Software Support Engineer 1
Job duties:
- Manage technical deployment and configuration of AET systems. Provide hands-on installation and database setup.
- Develop and implement custom integration code (e.g., Structured Query Language (SQL), C#, Python, Programmable Logic Controller (PLC) language) to interface vendor software with customer systems.
- Design and build site-specific IT infrastructure and business logic on top of vendor platforms based on project definition and customer requirements.
- Evaluate site conditions and system performance to ensure solutions are reliable and maintainable prior to production handoff.
- Utilize software engineering principles to diagnose and resolve complex issues with customer system.
- Analyze system bottlenecks by troubleshooting network issues or database performance. Implement corrective actions and optimize performance.
- Create Standard Operation Procedures (SOPs) for issue resolution and training.
- Apply clear communication to guide after-service technicians or customers toward a solution.
- Serve as the primary technical point of contact for assigned projects. Translate customer requirements into actionable technical work plans and manage execution of plans.
- Coordinate logistics for technical components and provide both on-site and remote assistance during critical system launches.
- Use collaborative skills to interface between non-technical customers and internal engineering teams to ensure final deployed solution aligns with business requirements.
- Design and implement improvements to support processes.
Minimum Qualifications:
- Less than 2 years related experience
- Bachelor's degree (Computer Science, Information Systems, Engineering)
- Frequent travel and over night stays
Preferred Qualifications
Proficient in a programming/scripting language (e.g. C Sharp (C#), Python). Familiar with Windows/Linux Server environments, networking basics, and Structured Query Language (SQL). Certification in cybersecurity or networking. Exposure to AGV, Warehouse Management System (WMS), Programmable Logic Controller (PLC), or Manufacturing Execution System (MES) systems. Experience with ticketing systems (e.g. Jira, ServiceNow, SharePoint) and remote support tools. Familiar with source control (e.g. Git) and DevOps culture. Good written and verbal communication skills
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Nearest Major Market: Lima
Nearest Secondary Market: Findlay
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