System Administrator - Hybrid

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities

System Management

Lead and prioritize implementation, and ongoing enhancements to the ServiceNow CRM tool.  Make system, workflow, and structure recommendations to support all teams. Create templates and content models to refine and restructure content, promoting alignment and reuse. Manage requests from key stakeholders to enhance system and troubleshoot issues. Work with stakeholders to create analytic tools that track the effectiveness of content and knowledge solutions.

User Training

Provide training on functionality and changes to key stakeholders.

Systems Integration

Work with stakeholders, suppliers, and IT to configure workflows and systems integrations for automated content delivery. Investigate integration related issues. Evaluate how the system design affects the user experience and configure processes with usability in mind.

Documentation

Maintain work instructions and a log of all system changes and enhancements. Coordinate the creation of release notes, process documentation, and tutorials. Perform other duties as assigned.

Minimum Qualifications

5-7 years’ related experience

Bachelor’s degree (Computer Engineering  or Computer and Information Science)

            Non-degree considered if 12+ years of related experience along with a high school diploma or GED

Preferred Qualifications

Excellent understanding of structured and unstructured content for a Global market. Knowledge of DITA XML content authoring and component content management systems. Effective research, problem-solving, and decision-making skills. Experience with Workflows and Automation, API Integration, Database Management, HTML, AJAX, CSS, and Analytics.

 This is hybrid role.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled