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Technical Product Support Rep - Motive Power


New Bremen, OH, US, 45869

Company Description:


Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.




  • Primary resource to investigate, troubleshoot, and resolve technical motive power product issues.  Support requests typically come via phone or email from field service technicians once he/she has exhausted all local resources. Must have thorough understanding of lead acid and lithium batteries, chargers, battery watering systems, and overall motive power product knowledge.  Documentation of all Requests is required.


  • Assist with  product monitoring at customer locations; in person or with branch/dealer assistance.  Assist with on-boarding of connected chargers. Capable of troubleshooting Wi-Fi infrastructure and networking support.  Battery Health Monitor and InfoLink integration support. Will provide Power Study execution and assistance to Regional and National Account Motive Power teams.  Provide technical training clinics and zone meeting content to Branches and Dealers.


  •  At direction of department managers complete any special projects. 



Minimum Qualifications


  • 2-4 years' related experience
  • High School Diploma; Technical Education preferred
  • Must have valid driving privileges
  • Extensive travel and overnight stays (over 20%)
  • Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.


Preferred Qualifications

  • Strong computer skills, Software & Firmware experience, as well as wireless networking set up and installation.






Work Authorization:


Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.


Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled



Nearest Major Market: Lima
Nearest Secondary Market: Findlay

Job Segment: Technical Support, Warehouse, Field Service, Forklift, Telecom, Technology, Manufacturing