Temporary - FleetSTATS Representative Accounting/Customer Care

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities:

Fleet Management Review

Assist in Fleet Management review for assigned customers by monitoring the efficient operation and maintenance of the customer’s fleet trucks.  Assess customer’s key performance across the enterprise and individual locations. Serve as the single point of contact to address dealer network issues, maintain Planned Maintenance Completion, First Time Fix Rate, Parts off Shelf Availability and Breakdown Response Time. Monitor customer’s maintenance spend and corporate/site budgets through daily review of invoices, quotes, and purchase orders.  Field and lead questions, concerns or challenges posed by assigned customers. Research and investigate concerns and opportunities within assigned account.  

FleetSTATS shared Inbox

Monitor and distribute truck add requests, customer portal requests, and respond to other various questions that are received. Adding customers assets into Partner to invoice against.

Minimum Qualifications

HS Diploma or GED

Excellent computer skills

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled