Share this Job

eCommerce Marketing Support

Location: 

New Bremen, OH, US, 45869

Company Description:

 

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

 

Primary Responsibilities

  • Perform day to day monitoring of the company’s U.S. and third-party eCommerce platforms for performance activity.
  • Review orders and work with inside sales, parts, branches, dealers, and Information Technology Department (IT) to assist in resolving issues impacting customer order fulfillment and delivery.
  • Work with business operations to identify, document, and solve problem areas within the customers overall purchase experience.
  • Monitor chat logs and customer satisfaction surveys to identify opportunities for improvement.
  • Coordinate and develop new product information with product marketing, parts, and marketing for eCommerce initiatives.
  • Update and maintain product data, content, and imagery on the eCommerce platform.
  • Audit product information on eCommerce site and complete data clean-up.
  • Support the execution of the eCommerce marketing plan.
  • Implement and support eCommerce merchandising strategies such as cross-sells, redirects, synonyms, and discounts.
  • Review analytics and report on outcome of marketing and merchandising activities.
  • Perform eCommerce competitive research and monitoring.
  • Communicate business processes and training materials as directed.
  • Develop and maintain a thorough understanding of the company’s eCommerce platform and provide input for site enhancements and future phases.
  • Perform testing for functionality enhancements and technical bug fixes. 

 

Qualifications

  • Associates degree in marketing, digital, user experience, business, or related field required.
  • Good verbal and written communication skills.
  • Able to prioritize projects, work within short time frames, and meet deadlines.
  • Familiarity with digital analytics tools strongly preferred. 
  • Good computer skills including Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and internet research. 

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.


No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

 


Nearest Major Market: Lima
Nearest Secondary Market: Findlay

Job Segment: Warehouse, Telemarketing, Inside Sales, Forklift, Marketing, Manufacturing, Sales