Field Service Manager Branch

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

   Job Responsibilities: 

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
• Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

    Qualifications:

• High school diploma and prior experience as a Field Service Technician
• Prior experience as a Dispatcher and/or Supervisor preferred
• Strong technical/repair knowledge
• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled