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Regional - Technical Product Support Rep

Location: 

Poway, CA, US, 92064

Company Description:

 

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

 

  • Primary resource to investigate, troubleshoot, and resolve technical product issues. 
  • Support requests typically come via phone or email from field service technicians once he/she has exhausted all local resources.
  • Must have thorough understanding of electrical, hydraulic, and mechanical systems, and overall product knowledge. 
  • Documentation of all Requests is required.
  • Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network.
  • Collaborate with other departments on technical support requests.  Requests may come from Engineering, Technical Communications, Warranty, Parts, and other departments.
  • At direction of department managers, complete any special projects, which may include product and component ID training, research, data analysis etc. 
  • When required, direct or assist with complex troubleshooting issues by making on-site visits at customer locations.

   

PREFERRED QUALIFICATIONS

 A two-year degree in related field, along with 2+ years field experience with the company.  Must have intermediate computer skills with good computer service skills and enjoy helping people.

 

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

 

#Crown


Nearest Major Market: San Diego

Job Segment: Hydraulics, Technical Support, Engineer, Warehouse, Forklift, Engineering, Technology, Manufacturing