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InfoLink User Support


Vandalia, OH, US, 45377

Company Description:


Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.


Primary Responsibilities


  • Provide on-going training and consult with end users to ensure the successful adoption of company technology products.
  • Identify opportunities and provide recommendations that can optimize results
  • Make recommendations for best practices that match customer specific goals with company culture.
  • Collaborate with project management and product installation team to ensure the go-live event facilitates a favorable start to InfoLink adoption.
  • Assist sales personnel as a user expert by demonstrating the value of InfoLink data.
  • Assist sales department by following up with the customer in order to help complete the sales cycle.


Minimum Qualifications


  • 0-4 years related experience
  • High School graduate or equivalent
  • Must have valid driving privileges
  • Extensive travel and overnight stays (over 20%)


Preferred Qualifications


  • Associate degree in Electronics, Information Technology, Engineering or related field.
  • Advanced computer skills or aptitude, interpersonal skills and customer support field experience in the lift truck industry are desired.



Work Authorization:


Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.


Compensation and Benefits:


Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled


Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati

Job Segment: Engineer, Warehouse, Project Manager, Forklift, Engineering, Manufacturing, Technology, Customer Service